Clear, Straightforward, and Free of Tech Jargon

Everything You Need to Know

We understand that starting a project like a website, an online store, or a visual identity can raise a lot of questions. That’s why we’ve gathered the most common ones – covering everything from technical and formal matters to the practical side of working together. If you don’t find what you’re looking for, just reach out – we’ll be happy to explain everything before we even get started. At Websited, clear communication and your comfort are our priorities at every stage of the process.
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General Information

Is this Your first digital project? You don’t have to be an expert to start building your online presence. In this section, you’ll find answers to the most common early-stage questions – from getting in touch and booking a consultation, to working remotely and confidentiality matters.
Absolutely. We work with many individuals and businesses that don’t have a technical background – and that’s completely normal. You don’t need to know specialist terms or follow the latest trends – that’s our job. We’re here to guide you through the entire process and explain everything in a clear, simple way. At every stage, we’ll keep you informed about what’s happening. Our goal is to make sure you feel comfortable and confident that your project is in good hands.
Yes – we offer a no-obligation consultation where we can discuss your needs, answer your questions, and suggest possible directions. Sometimes, just 15 minutes of conversation is enough for a client to see their project from a completely new perspective. It costs nothing, and it often helps you make the right decision and avoid solutions that don’t fit.
Absolutely. If you don’t have a clear vision yet or you’re unsure where to start, we’ll ask you a few simple questions and work together to define the right direction. We’ll help you clarify your goals, choose the right technologies, plan the steps, and outline the scope. Our solutions are tailored to your needs, capabilities, and what you want to achieve. For many of our clients, this is the moment when everything clicks into place and starts to make sense.
Yes – most of our projects are handled remotely, and we work with clients from all over Poland. We communicate via email, phone, or your preferred messaging platform – whatever works best for you. The entire process – from the initial consultation to design and final implementation – can be completed fully online, without the need for in-person meetings. For many of our clients, it’s a convenient and efficient way to collaborate.
Absolutely. All information you share with us – during consultations or throughout the project – is treated as strictly confidential. If you’d like formal protection, we’re happy to sign an NDA. We do not share your data with third parties, we never use any materials without your consent, and we ensure full discretion – no matter the size or scope of your project.

Collaboration Guidelines

Whether you're building your first website or launching another project for your business, we focus on clear communication, transparent terms, and a partnership-based approach.
It all starts with a conversation – we take time to understand your needs, goals, and expectations. Based on that, we prepare a proposal and a clear project timeline. Then we move into execution – this might involve graphic design, photography, a website or online store, or another service from our offer. Each stage is well-organized and carried out in constant communication with you. Once everything is complete, we deliver the final materials or launch the ready-to-use solution.
For larger projects – such as website development, online stores, or full visual identity packages – we prepare a contract that clearly defines the scope, deadlines, and terms of collaboration. For smaller assignments, like individual graphics or photo sessions, a contract is not required – clear agreements are enough, and we issue an invoice based on the previously agreed scope and pricing. We always tailor the form of cooperation to the scale of the project and the client’s needs.
In most cases, we use a staged payment model: an initial deposit at the start, a second payment after project drafts or previews are approved, and a final payment upon delivery of the completed work. For smaller projects, we agree on a simpler payment structure. Clear payment terms are always outlined from the offer stage, so you know exactly what to expect.
Yes – we’re flexible and understand that ideas can evolve. If you decide to expand the scope after the project begins – for example, adding extra photos, new graphic formats, or additional website features – we’ll discuss it together and adjust the timeline and pricing accordingly. Everything is communicated clearly and with no surprises.

Absolutely – it's normal for new ideas to come up during the process. Minor adjustments, tweaks, or refinements are a natural part of the workflow. If any changes are more significant or impact previously approved stages, we’ll discuss them together and suggest the best way forward.

Yes – our collaboration doesn’t end when we deliver the files or launch your website. We continue to support our clients after the project – whether you need technical assistance, additional file versions, updates, or advice on future materials.
Absolutely. We provide ongoing technical support for our clients – covering websites, online stores, graphics, content updates, print-ready files, and other visual materials. This way, you can be sure that your digital and visual assets are always up to date, professionally maintained, and easily accessible when you need them.

Websites

Website development is one of our core services. That’s why in this section, we answer the most common questions about building websites – asked by both individual clients and businesses.

It’s best to start by gathering key information about your brand, your offer, and your target audience. Having a logo, graphic materials, photos, and general content for the website is very helpful. If you don’t have everything ready – we’ll help you create it. What matters most is that you know the purpose of your website and who you want to reach.
Yes – many of our clients ask us not only to build their website but also to support them in planning it. We help organize content, design an effective structure, and adapt the language to the target audience. If needed, we can create all the copy from scratch – with SEO best practices and brand consistency in mind.
The timeline depends on the complexity of the project. A simple website can be completed in as little as 2–3 weeks, while larger websites typically take 4 to 8 weeks. The pace also depends on how quickly materials and decisions are provided. We always aim to work efficiently and stay in close contact – but never at the expense of quality or a well-thought-out process.
Absolutely. Every website we create is fully responsive – meaning it looks and works great on desktops, tablets, and smartphones. We design with mobile users in mind, as it’s now a standard that affects both user experience and search engine visibility.
Yes – most of our websites are built on WordPress with an easy-to-use content editor. This means you can easily update text, change images, or add blog posts on your own. If needed, we also offer a short training session or a simple guide to help you get comfortable managing your site.
Absolutely – we take future growth into account right from the planning stage. We can build a website that can be easily expanded later with new pages, sections, a blog, an online store, or additional features. This way, you don’t have to plan everything at once – your website will be ready to grow alongside your brand.
Yes – when launching a website, we take care of key SEO essentials: proper heading structure, clean semantic code, fast loading speed, and a mobile-friendly version. We can also help you create optimized copy or guide you on how to prepare content that’s search engine friendly. It’s a solid foundation for future SEO efforts.
If you’d like, we can take care of everything for you – we’ll help you choose the right hosting, purchase a domain, configure the server, and handle the full setup. If you already have hosting, we’re happy to work with it as well. In either case, we provide technical support and ensure a smooth, hassle-free process.

Online Stores / E-commerce

Running an online business involves many decisions, so in this section we've gathered the most common questions that come up when creating an online store. You'll find information useful both for beginners and for those planning to expand or redesign an existing shop.
We most often work with WooCommerce (a WordPress extension), as it offers great flexibility, user-friendly management, and strong scalability. It’s an open-source platform, which means it can be expanded in any way you need – new features, custom integrations, design adjustments – almost anything you can imagine. Depending on your project's specifics, we can also recommend other solutions. We always help you choose the technology that best fits your needs and budget.
Yes – all of our online stores are built so that you can manage them on your own. The admin panel makes it easy to add and edit products, handle orders, manage customers, and apply discounts. If needed, we’ll provide a short onboarding session and a simple user guide to help you get started.
Every store comes with a core set of features, including: a product catalog, customer reviews, shopping cart, payment and shipping modules, order management, discount codes, and basic analytics. Depending on your needs, we can also implement any additional features or integrations with external systems. We develop each store to fully match your specific requirements.
Absolutely. All of our stores are fully responsive, meaning they automatically adapt to different screen sizes – smartphones, tablets, and desktops. A mobile-friendly store not only improves the user experience, but also has a positive impact on SEO and sales conversions.
Absolutely – we typically implement popular payment gateways such as Przelewy24, iMoje, PayU, Stripe, and BLIK, along with integrations for courier services like InPost, DPD, and DHL. We can also set up cash on delivery, local pickup options, or international shipping. If needed, we’re able to integrate your store with external systems as well.
Yes – more and more stores operate across multiple sales channels. We offer integrations with platforms like Allegro and other marketplaces, using tools such as Baselinker, Apilo, and similar solutions. This allows you to manage all your sales from one place and avoid manually duplicating products.
Absolutely – we integrate with popular POS and ERP systems, such as Subiekt Nexo. This allows you to automatically sync inventory levels, customer data, and documents between your online store and offline sales. It’s all designed to simplify the management of your entire business.
Absolutely – your store can be connected with invoicing services like inFakt, iFirma, or Fakturownia. This enables automatic invoice generation, sending invoices to customers, and syncing data with your accounting system. We’ll help you choose the right solution and configure everything according to your needs.
If you don’t have ready materials – we’re happy to help. We offer product copywriting, product photography – including shadow-free packshots in a light tent – as well as advertising and lifestyle shots. We can also create social media graphics and promotional banners to support your store’s visuals.
Yes – we design every store with flexibility in mind. Your store can later be extended with additional modules, language versions, new payment methods, loyalty features, marketing integrations, and much more. You don’t need to plan everything upfront – your store will be ready to grow in whatever direction your business needs.
Yes – after the launch, we provide full technical and content-related support. As part of ongoing maintenance, we offer store performance monitoring, bug fixing, updates, backups, and comment moderation. At the client’s request, we can also update pages and products based on provided materials – and optimize them before publishing, if needed.

We provide technical support for store teams – assisting with order management, returns, and complaints, as well as helping to create reports and analyses. All so you can focus on growing your sales, knowing that your technical operations are always under control.

Graphic Design & Visual Identity

A consistent visual identity is more than just a logo – it's how your brand communicates visually with its audience. In this section, you'll find answers to questions about logo design, branding systems, marketing materials, and other visual elements – both digital and print.
Yes, we can help you define or refresh your visual style – selecting colors, fonts, graphic elements, and the tone of visual communication to match your brand’s character and audience expectations. It’s often the starting point for further branding work.
A visual identity is a set of elements that create a consistent brand image. It typically includes a logo, alternative versions, color palette, typography, iconography, material templates, and a brand book (style guide). The scope is always tailored to your company’s actual needs.
Absolutely – we design both new logos and redesigns of existing ones. If you’re just starting out, we’ll help you choose the right form and style. If you’re looking to refresh your logo, we’ll suggest a direction that fits current trends and your brand values. You’ll receive the final logo in various formats, optimized for both web and print – along with a simple usage guide.
Yes – we refresh logos, marketing materials, and other graphic elements. You can request minor adjustments or a full visual overhaul. We always analyze what’s worth keeping and what should be improved to make your brand more modern, consistent, and appealing to your audience. The redesign can also include creating alternative versions, such as a simplified logo for social media use.
It starts with a conversation – we define your needs, context, and visual style. Then we create initial concepts and drafts, which we review and refine together. Once approved, we deliver the final versions in the agreed formats. The entire process is transparent and adapted to your schedule.
Yes – you don’t need to request a full visual identity to work with us. We create one-off graphic projects such as flyers, posters, business cards, web banners, infographics, certificates, invitations, or even single display ads. We can follow your brand guidelines or propose a custom design concept tailored to your needs.
Yes – we design materials for various printing technologies, including digital (e.g. short-run flyers or business cards), offset, and large-format printing. We prepare print-ready files according to the printer’s specifications – including bleed, proper resolution, and the correct color profile.
Yes – we offer end-to-end service. We can not only design your materials, but also handle printing and arrange delivery to your chosen address. Thanks to our trusted printing partners, we ensure good quality, competitive pricing, and time savings. You can order business cards, flyers, roll-ups, stickers, catalogs, and more – without having to search for a print shop yourself.
Absolutely – we design promotional graphics, slides, and template sets for platforms like Facebook, Instagram, LinkedIn, and TikTok. We also create presentations (e.g. in PowerPoint or PDF), pitch decks, webinar visuals, and website sliders. All materials are tailored to your brand and communication goals, with a focus on consistency and visual appeal.
Yes – once the project is complete, we’ll deliver a full set of final files in formats suited to their purpose: for print (PDF, TIFF), web (JPG, PNG, SVG), and – if agreed – editable formats such as PSD or AI. This gives you the flexibility to use the materials on your own or share them with other partners or suppliers as needed.
Absolutely – in addition to standard materials, we also create custom designs such as product labels, packaging, apparel graphics, stickers, badges, promotional merchandise, or vehicle branding. If you have an idea or a specific need, just get in touch – we’ll be happy to advise you and create a custom-tailored graphic solution.

Photography & Video

Good photos and videos build trust, enhance your offer, and boost audience engagement. In this section, you’ll find answers to the most frequently asked questions about product photography, drone shots, and video content – whether you’re just getting started or looking for a reliable partner for ongoing projects.
We specialize in product photography – including catalog shots, styled scenes, and packshots – as well as documenting interiors, commercial spaces, buildings, and investment areas. We also offer aerial drone photography. We do not provide portrait or personal branding sessions with models. All photoshoots are done either on location or in our mobile studio setup.
Yes – we use our own mobile shadow-free (light tent) setup to take professional product photos on a clean, uniform background. It’s an ideal solution for online stores and catalogs. The result is bright, clear images that are ready for publication or further editing.
Absolutely – most of our sessions take place at the client’s location. We bring all the necessary equipment and photograph products, interiors, machinery, or spaces in the natural context of your business. Before the shoot, we confirm all technical and logistical details to ensure everything runs smoothly.
We provide both aerial photos and high-resolution video footage – with smooth stabilization and carefully composed framing. We capture fly-arounds, tracking shots, panoramic views, and spatial documentation. Our drone shots are perfect for showcasing businesses, properties, events, and investment areas – especially in presentations and promotional materials published online.
Yes – we produce short video formats that showcase products, company spaces, or the nature of your business. We combine ground and aerial footage to create a cohesive visual story. The final video is edited with a specific purpose in mind – whether it’s for social media, your website, or an ad campaign.
Final photos are usually delivered in JPG format, and videos in MP4 – in Full HD or 4K quality. Upon request, we can also provide other formats (e.g. PNG) and optimized versions for fast web loading. All files are delivered in a clear, organized structure and ready to use.
Absolutely – we prepare content specifically tailored for social media formats: vertical, square, or horizontal. We can also create shorter versions of videos or dynamic teasers that are more engaging for stories and ad campaigns.
Yes – upon request, we can deliver raw photos (e.g. RAW files) or unedited video footage, which is perfect if you prefer to handle the editing yourself. By default, however, we deliver fully edited, optimized, and visually polished materials – ready to use.
It depends on the scope of the project – standard photos are usually delivered within a few business days, while videos typically take 7–14 days. If you need faster delivery, we can arrange that individually. At the start of the project, we always agree on a realistic timeline – and we stick to it.

Technical & IT Support

Our support doesn’t end with project delivery. That’s why this section includes answers to questions about ongoing technical support, website and online store maintenance, and general IT assistance. Whether you need long-term care or one-time help – you’ll find the key information right here.
Absolutely! We offer ongoing maintenance for websites and online stores after launch. This includes updates, backups, security monitoring, and assistance with day-to-day changes or technical issues. It’s a convenient solution for those who prefer to leave these tasks to experienced professionals
The scope can be tailored to your needs, but typically includes: system and plugin updates, theme maintenance, regular backups, content editing support, assistance with product management, as well as ongoing monitoring of website performance and stability. Additional services may include comment moderation, IT consulting, or regular reports.
Absolutely. We often handle one-off tasks – such as updates, bug fixes, content changes, form reconfiguration, or access recovery. These services are priced individually, depending on the scope.
Yes – you can report issues via email or phone. Our response time depends on the priority and the scope of our cooperation. Clients with an active maintenance plan benefit from faster response and priority support. In urgent cases, we always do our best to act as quickly as possible.
Yes – we can take over the maintenance of a website or online store created by another provider, as long as the project is technically manageable. We start with an initial audit and then suggest the next steps or any necessary fixes.
Yes – we create backups as part of our technical support service, but we can also perform a one-time backup or data restoration in emergency situations. For websites or stores with a large amount of content, we establish a backup schedule tailored to their update frequency.
Of course – we assist with configuring email accounts, connecting domains, managing DNS settings, and handling hosting-related issues. We can also help you choose a provider or carry out the migration of your website or email to a different server
Yes, we offer support in installing, configuring, and providing basic guidance for various tools used in everyday business operations – both locally and online. This includes office suites (e.g. Microsoft Office, Outlook), invoicing software, business management systems, internal communication tools, as well as integrations between those tools and other systems. We help you choose the right solutions, set them up on your devices, and provide training if needed.
Yes – we often support clients in choosing solutions tailored to their specific needs, such as CRM systems, invoicing software, order management tools, or internal communication platforms. Our recommendations are based on real experience and practice, not on partnerships with specific vendors.
Yes – we can assist with setting up local networks (LAN), routers, user access, as well as connections between branches or remote desktops. We also help with basic network security and advise on selecting the right hardware and internet services tailored to the scale of your business.
As part of our local technical support, we offer assistance with computer setup, connecting printers and peripheral devices, as well as managing accounts, access, and file systems. If your company uses its own server or local infrastructure, we can support its maintenance or help with modernization efforts.

Together, we can achieve more. Get in touch with our team today!

EMAIL ADRESS:

kontakt@websited.pl

PHONE NUMBER:

723 292 572

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785 542 585

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